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Main page » Catalogue » Shipping Cost
Shipping Cost

Our terms of shipment:
Shipping outside of Germany is usually done by UPS.
Of course this is by far more expensive than German Post, but it is pretty much sure the package will reach you in time.
If you prefer another method, then select it or ask for a review of the shipping cost or an alternative in the comment field of your order or by email.

Shipping Cost Calculation:
Our shipping costs are calculated automatically by adding the weight of the products plus an offset for packaging and searching the resulting total weight in a shipment table for your country. These tables are the official tables by the carrier companies, such as UPS, or DHL. We cannot take in effect all surcharges which occur by UPS due to private location delivery or fuel charges or special packaging. This is why we add a flat rate of 12.50 EUR to the UPS deliveries and 2 EUR to the German Post deliveries.

We try to ship all in one shipment
If we cannot ship with one shipment we will get in touch with you and discuss the possibilities. For foreign countries it makes more sense to wait until all parts are in stock and then ship in one single shipment. If it is an urgent shipment then we will discuss with you the best way.

Something went wrong?
If you feel something went wrong with the shipment, then get in touch: noDNA GmbH, Tel +49-30-544915-38
or write an email to us:

E-Mail: support@nodna.com
Fax:
+49-30-544915-39
Post: noDNA GmbH, Kronenstr. 70, 10117 Berlin, Germany

Returning items
Please discuss all retuned items with us before you do the return shipment. We will not accept packages on our cost from foreign countries.
You cannot return opened kits or items you have used.

Repair Items
Please send the repair items well packed to our company with a most detailed description of the repair to be done or fault which occured.
We will discuss with the manufacturer about warranty replacement or repair for you.

noDNA GmbH, Germany


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